Balanced Scorecard Breakthrough Strategies

Board of Supervisors Work Session

May 20, 2002

Strategy

Explanation

Objective:  Balance Quality Services with Fiscal Integrity

  1. Develop external customer service surveys for each department and develop consistent standards to provide services.

In the interest of providing excellent public service, each department will be charged with developing standards for service delivery, and surveying its customers to determine if those standards are being met.

  1. Develop internal customer service surveys for each department and develop consistent standards to provide services.

In the interest of providing excellent inter-departmental service, each department will be charged with developing standards for service delivery, and surveying its customers to determine if those standards are being met.

  1. Develop a five-year budget plan that integrates strategic objectives.

A five-year budget plan should be developed, and include sufficient funding for the accomplishment of the strategic objectives as outlined in the Balanced Scorecard and take reductions where these strategies produce savings.

  1. Mentor new managers and employees

Experienced managers and staff will be tasked with mentoring new managers and employees to ensure they have a comprehensive understanding of the objectives, strategies, policies and procedures of the County.

  1. Annually assess staff training needs.

To ensure staff has adequate training to make the best use of the resources available to them, and to enhance customer service, an annual review of training needs must be conducted in order to address those needs.

  1. Develop and implement individualized training curricula.

Based on the results of the annual training assessment, training programs, incorporating both generic and task specific requirements will be designed for each individual employee and will be completed as scheduled in each individual’s program.

Objective:  Manage Growth in a Manner which Protects our Agriculture, Environment, Quality of Life, and Historic Resources

  1. Transform use value to purchase development rights.

Discontinue the land use program as it currently exists, and implement a purchase development rights program in its stead.

  1. Distribute public safety resources to ensure responsive and quality service (including but not limited to a southern safety substation).

Ensure all citizens have adequate access to public safety resources.  Future stations should be placed in areas which have a clearly demonstrated need for increased public safety presence.

  1. Develop public/private partnerships to protect and preserve our environment.

Many private organizations concur with the County’s goals of managing growth to protect our environment.  Form collaborative partnerships with these groups to allow for increased citizen participation and more successful results.

  1. Revise development regulations, zoning ordinances and comprehensive plan to emphasize compatible design and proximity of work, home and services.

To provide Fauquier’s citizens with work and services close to their homes requires the revision of development regulations and documents.

  1. Develop financial policies that support the preservation of open space/farmland.

To ensure adequate resources for the preservation of open space/farmland, policies and budgets must be developed accordingly.

  1. Concentrate commercial and business tax base within selected service districts through the development and marketing of business parks.

To prevent haphazard commercial and industrial growth, promote business parks, which are of the type valued, within service districts.

  1. Promote programs for private/charter schools and home schooling.

Recognizing that private/charter schools and home schooling help alleviate some of the financial burden on the public school system, alternative programs such as these should be promoted and supported.

  1. Educate public officials, employees and the general public on managed growth strategies.

To foster public understanding and support of the County’s managed growth policies, everyone must be informed of the benefits of those policies.

  1. Partner with community colleges and high schools to enhance opportunities for students, employees of local businesses, and adult learning.

Advanced education for the citizens of the County leads to enhanced economic opportunities for both them and local businesses.  Partnerships with learning institutions at all levels must be encouraged.

Objective:  Conduct County Government Openly

  1. Implement television broadcast and web cast capability for County government meetings.

To disseminate information to the public regarding County activities and policy decisions, broadcast and web cast capability must be implemented.

  1. Create a position of Public Information/FOIA Officer

To ensure an accurate representation of County activities and policy decisions, and prompt and efficient responses to citizen inquiries, a PIO/FOIA Officer position must be created and filled.

  1. Computerize Community Development records in a manner that allows the general public full access.

Many citizens have expressed a desire to have easier and better access to community development records.  These records should be computerized, and made available to the citizens via mechanisms such as the Internet.

  1. Implement and maintain E-government.

The County should continue with the implementation of an approved E-government plan.

  1. Use multi-departmental and Board of Supervisors’ meetings to gauge progress on organizational strategy.

To determine the level awareness and effectiveness, use meetings as a forum to share strategy information and progress.