Library Home Page > FAQs
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Frequenty Asked Questions |
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- How do I get a library card?
- Do I have to renew my library card? Does my library card expire?
- Why does my library card expire?
- What if my card is lost, damaged or stolen?
- What do I do if my card number is being used by someone else?
- How old does my child have to be to get a library card?
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- Why create an online account?
- How do I create an online account?
- What is a PIN?
- When I tried to create/update my PIN, I received a message that my password was not complex enough.
- What if I forgot my PIN?
- May I change my PIN?
- When I try to use my online account, I receive a message telling me that there is a problem with my account and to speak with library staff.
- What is a "Preferred Search?"
- How do I rate an item in the library's collection?
- How can I keep track of items I’ve checked out from the library?
- I'm having problems placing holds/updating my PIN/updating my personal information.
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- How long can I check out materials?
- How many items may I check out at a time?
- Can I return my FCPL library materials to one branch if I checked them out from another?
- What if I want a book that isn't in your collection?
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- What are the fines for overdue materials?
- What if I lost or damaged an item?
- May I use a credit card to pay my fines?
- Do I have to pay all my late fees at once?
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- What is a "hold?"
- How do I place a hold?
- How do I place a hold on a specific issue of a magazine or specific season in a DVD series?
- I'm going out of town. Can I make sure my requested items don't come in while I'm away?
- How do I request multiple items?
- What do the different status categories mean in my requests (holds) list when I log in to my online account?
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- May I renew online items I have checked out (books, videos, etc.)?
- May I renew checked out items over the telephone?
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- May I change my notice preferences?
- May I get library notices sent to my mobile phone?
- Why am I not receiving my e-mail notices?
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- How do I search if I don't remember the complete title?
- How can I find materials that are available at my branch?
- How can I find items in a particular format, such as a CD, DVD, video, musical score, etc?
- How do I find large print books?
- How do I find nonfiction books on a specific subject?
- How do I create a book list/bibliography?
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- What happened to NetLibrary?
- Do I have to have an EBSCOhost account in order to access EBSCOhost e-books?
- How do I create an EBSCOhost account?
- How do I access my new EBSCOhost account?
- How can I find e-books and e-audio books?
- When I try and create an OverDrive account, my library card does not work.
- What are the differences between the different e-book/e-audio book providers?
- Will the Amazon Kindle work with the library's e-books?
- Can library staff recommend a particular e-book reader for purchase?
- Will library staff help me learn to download e-books?
- Will library staff assist me configure/troubleshoot my laptop/e-reader/device?
- Are there other sources aside from the library where I can get free e-books?
- How many e-books/e-audio books may I check out at one time?
- For how long can I check out e-books and e-audio books?
- May I return my e-books early?
- May I return my e audio-books early?
- May I download e-books and/or download and listen to e-audio books on library computers?
- How can I tell what Adobe ID I registered my device to?
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- How do I request/suggest that the library purchase a book, DVD or other item?
- Will I be notified of the library's decision regarding the item I suggested?
- Will you notify me when/if the item arrives?
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- I need to fill out an online job application. It may take longer than your time limits allows.
- May I download a file from the Internet/my e-mail?
- Does the library filter access to the Internet?
- May children use the computers not located in the children's areas?
- I am not that comfortable using computers and/or the Internet. Will library staff assist me?
- I need to create a resume and plan on using the library's word processing software to do so. How should I save my work?
- Does the library keep a record of the Web sites I’ve visited?
- May I connect my digital camera, mp3 player, iPod, cell phone, etc., to a library computer?
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- Does the library accept monetary donations?
- Does the library accept donations of new and used books?
- How do you decide which donations are added to the collection?
- Does the library participate in the Amazon Wish List program?
- Do you have a list of merchants that I can shop with that will donate a percentage to the library?
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- Do I need a library card to use the Virginiana Room?
- May I borrow materials from the Virginiana Room?