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Energy Assistance Program

Energy Assistance Program Fact Sheet

Click here to apply online at the Virginia Commonhelp website

What is the Energy Assistance Program?

The Energy Assistance Program is made up of multiple components:

  • Fuel Assistance component helps eligible households with the costs of heating their homes.
  • Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter.
  • Cooling Assistance component helps with cooling equipment purchases or repairs and also with the electric bill.
  • For more information, visit the state link at

Who is eligible for the Energy Assistance Program?

In order to be eligible for any of the components a household's income must be less than the maximum allowed for the number of people in the home. Other requirements are as follows:

  • Fuel Assistance - You must be responsible for paying the heating bill
  • Crisis Assistance - You must have a heating emergency.
  • Cooling Assistance - You must have or be in need of cooling equipment and there must be a person age 60 or older, disabled or a child under 6 living in the home.

When is Energy Assistance Available?

Applications are accepted at the local department of social services as follows:

  • Fuel Assistance - the second Tuesday in October through the second Friday in November.
  • Crisis Assistance - November 1 through March 15
  • Cooling Assistance - June 15 through August 15


How long will it take to process my application?

  • Fuel Assistance - as soon as possible but no later than mid December.
  • Crisis Assistance - as soon as all requested information is provided.
  • Cooling Assistance - as soon as all requested information is provided.

What if I'm dissatisfied?

You may request an agency conference to discuss any action with which you disagree. You may also request an administrative hearing by the State Department of Social Services when funds are available and your application is denied, or you are refused the right to apply during the application period, or your application is not acted on or is closed prior to benefit determination. A hearing must be requested within 30 days of the negative action.

The hearing request may be submitted to the local agency or to:

Manager, Appeals and Fair Hearings
State Department of Social Services
730 E. Broad Street
Richmond, VA 23219

Date Last Modified: 07/02/2013


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