78 West Lee Street

Warrenton, Virginia 20186

Emergencies 9-1-1

Non-Emergencies 540-347-3300

    _{Communications Manager Joell Kight                                                                Assistant Communications Manager Allison Marshall}            

Communications Division

The Fauquier County Sheriff’s Office, Communications Division, is the public safety answering point (PSAP) for Fauquier County and the incorporated towns therein.  Through a well trained staff of telecommunicators, we are responsible for answering all 9-1-1 and non-emergency public safety calls.  In calendar year 2021, the PSAP processed 26,622 emergency calls and 99,811 non-emergency calls.  The telecommunicators process the calls using interview skills and emergency medical dispatch to determine the appropriate response.  Once the response is determined, they dispatch the responders, including Sheriff Deputies, Warrenton Police Officers, and Fire and Rescue to aid citizens in mitigating the situation.   Once responders have been dispatched, they continue to monitor the situation, provide pre-arrival instructions and any additional services and updates needed by the citizens and the responders.

The center is staffed 24 hours a day 7 days a week by well trained staff.  All communications personnel receive training through the Department of Criminal Justice Service as well as the Association of Public Safety Communications Officers (APCO).  Telecommunicators are trained in call processing including emergency medical dispatch (EMD).  The training program is a total of 26 weeks.

In 2018 the agency recertified their training program through APCO’s Project 33 Training Program Certification for meeting their training standards. 

The telecommunicators are encouraged to seek out higher education.  We currently have 4 telecommunicators who have been award Emergency Number Professional (ENP) and 1 Center Manager Certification Program (CMCP) through the National Emergency Number Association (NENA).  We have 3 telecommunicators who have been award APCOs Registered Public Safety Leader (RPL) and 2 Certified Public-Safety Executives (CPE).

Mission Statement

TO PROVIDE 9-1-1 SERVICES AND PUBLIC SAFETY RADIO COMMUNICATIONS WITH A PROFESSIONAL, COURTEOUS, AND WELL TRAINED STAFF THAT CONSISTENTLY DOES THE RIGHT THING AT THE RIGHT TIME FOR THE RIGHT REASON.

Vision

Recognition of the Fauquier Sheriff’s Office, Communications Division as the leading public safety team through:       

• Excellence

• Integrity

• Personal Accountability

• Standardization

• Training and Education

• Advanced Technology

Values

 Our Values define our desired culture, they are:

• Professionalism                       Respect                                                Integrity

• Dedication                                  Excellence                          Goals & Objectives

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